Contact Us

Contact Us

Last Updated: September 7, 2026

We Are Here to Help

At Lumenoza, we believe choosing a fragrance should feel personal, enjoyable, and effortless. Whether you have a question about your order, need help exploring our fragrance collections, or simply want to learn more about a scent before making your choice, our customer care team is here to assist you.

From shipping and returns to fragrance notes and collection details, we’re happy to provide the information and support you need. Our goal is to make every part of your Lumenoza experience feel clear, thoughtful, and easy — from discovering a fragrance to receiving it at your door.

Email:
service@lumenoza.com

Customer Support Hours:
Monday–Friday

Response Time:
Within 24 hours

Quick Assistance

• Track Your Order: Once your order has been dispatched, tracking information will be sent to your email when available so you can follow your fragrance on its journey to you.
• Returns & Refunds: If your order does not meet your expectations, our customer care team can assist with eligible returns, return instructions, and refund-related questions in accordance with our Refund Policy.
• Fragrance Guidance: Not sure which scent is right for you? We can help you understand fragrance notes, scent families, and the differences between our Floral Signatures, Citrus & Green, and Woods & Amber collections.
• Order Support: Have a question about an existing order, shipping status, or an item you received? Send us your order number and the details of your question so our team can assist you more efficiently.

Business Information

Lumenoza is an online retail store operated by Changsha Youchaju Network Technology Co., Ltd.

Important Note

The registered business address shown above is not the return address.

If your return is approved, our customer support team will provide the correct return warehouse address and return instructions.