Contact Us

Contact Us

We Are Here to Help

At Lumenoza, we believe a thoughtful fragrance experience should be supported by thoughtful customer care. Whether you have a question about your order, need help exploring our fragrances, or simply want to get in touch, our team is here to assist you.

From product information and order updates to returns and general inquiries, we aim to make every part of your Lumenoza experience clear, simple, and enjoyable.

How to Reach Us

Email Us

For questions regarding orders, fragrance information, collaborations, shipping, returns, or general inquiries, please contact us anytime.

  • Email Address: service@lumenoza.com
  • Customer Support: Monday–Friday
  • Response Time: We aim to respond within 1–2 business days.

If your inquiry is related to an existing order, please include your order number and the email address used when placing your order.

Lumenoza is operated by Changsha Youchaju Network Technology Co., Ltd.

Legal Entity: Changsha Youchaju Network Technology Co., Ltd.

Registered Address: Rooms 101–301, Building 7, Wanwei Technology Industrial Park, No. 136 Wanglong Road, Dongfanghong Subdistrict, Yuelu District, Changsha, Hunan Province, China

Customer Support Email: service@lumenoza.com

Quick Assistance

  • Track Your Order: Once your order has shipped, tracking information will be sent to your email when available so you can follow your package journey.
  • Returns & Refunds: If you need help with a return, refund, damaged item, incorrect item, or another order-related concern, please contact us before sending anything back. Our team will provide the appropriate return instructions in accordance with our Return & Refund Policy.
  • Fragrance Assistance: Need help finding the right scent? Tell us whether you prefer floral, citrus, green, woody, warm, or musky fragrances, and our team will be happy to help you explore the Lumenoza collection.

Stay Connected

Beyond customer service, we love seeing how Lumenoza becomes part of your everyday rituals and memorable moments.

Explore our collections, discover new fragrances, and stay connected with the Lumenoza world.

Lumenoza — Wear your light.