FAQ

Q: How do I choose the right Lumenoza fragrance?

A: Start with the scent family you naturally enjoy. If you prefer something soft and romantic, explore our floral fragrances. For a brighter, fresher character, citrus and green scents may be a better fit. If you enjoy deeper, warmer fragrances, explore our woods and amber collection.

If you are unsure, contact us at service@lumenoza.com and tell us the types of scents you usually enjoy.

Q: What is the difference between your fragrance collections?

A: Lumenoza fragrances are organized into distinct scent worlds.

• Floral Signatures: Soft florals, delicate petals, iris, musk, and elegant floral compositions.
• Citrus & Green: Fresh citrus, green leaves, herbs, and clean aromatic notes.
• Woods & Amber: Warm woods, resins, amber, sandalwood, and deeper lingering notes.

Q: How should I apply my perfume?

A: Apply fragrance to pulse points such as the wrists, neck, and behind the ears. A light application is usually enough. Avoid rubbing your wrists together after spraying, as this can affect how the fragrance develops on the skin.

Q: How should I store my Lumenoza fragrance?

A: Store your fragrance in a cool, dry place away from direct sunlight, excessive heat, and humidity. Keeping the bottle in a stable environment helps preserve the scent and overall quality over time.

Q: How much does shipping cost?

A: Lumenoza currently offers the following shipping options:

• Free Standard Shipping on orders over US$49.
• Standard Shipping: US$5.99.
• Express Shipping: US$9.99.

Available shipping options and final charges will be shown at checkout.

Q: How can I track my order?

A: Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

If your tracking information has not updated for an extended period, please contact us at service@lumenoza.com with your order number.

Q: What should I do if my order arrives damaged or incorrect?

A: Please contact our customer care team as soon as possible at service@lumenoza.com and include your order number along with clear photos of the item and packaging where relevant. Our team will review the issue and provide an appropriate solution.

Q: Can I return my order?

A: Eligible orders may be returned within 180 days, in accordance with our Return & Refund Policy.

Please contact service@lumenoza.com before sending anything back. Our customer care team will review your request and provide the appropriate return instructions.

Q: What if I receive a damaged, defective, or incorrect item?

A: If your item arrives damaged, defective, incorrect, or materially different from the product description, please contact us with your order number and relevant photos. Our team will review the issue and provide an appropriate replacement, refund, or return solution.

Q: Where should I send my return?

A: Please do not send returns to our business registration address. Once your return request has been approved, our customer care team will provide the appropriate return warehouse address and return instructions.