Shipping Policy

1. Processing with Care

• Order Processing: Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.
• Order Review: In some cases, an order may require additional verification before shipment. If we need additional information, our customer care team will contact you.
• Dispatch Notification: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times & Rates

Estimated delivery times vary depending on destination, selected shipping method, carrier operations, and customs processing where applicable.

• United States Standard Delivery: Standard delivery generally takes approximately 5–12 business days after dispatch.
• International Delivery: Delivery times may vary depending on the destination, shipping carrier, and customs processing. Available estimates will be shown at checkout where supported.
• Free Standard Shipping: Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.
• Standard Shipping: US$5.99 for orders that do not qualify for free standard shipping, where this option is available.
• Express Shipping: US$9.99 where Express Shipping is available.

Shipping estimates are not guaranteed delivery dates. Final available shipping methods, costs, and estimated delivery information will be displayed during checkout.

3. Fulfillment & Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability, the products in your order, and the delivery destination.

The fulfillment location may differ from our business registration address. We do not represent an order as locally shipped unless that is the actual fulfillment arrangement for that order.

4. Track Your Journey

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
• Tracking Updates: Carrier tracking pages may take some time to display the first movement after a shipping label is created.
• Multiple Shipments: In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one tracking number.

5. Delays, Lost Packages & Delivery Issues

While we work with shipping partners to provide a reliable delivery experience, delays may occasionally occur due to carrier operations, weather, customs, peak shipping periods, or other circumstances outside normal delivery schedules.

If your tracking information has not updated for an extended period, your package appears to be lost, or you experience another delivery issue, please contact us at service@lumenoza.com and include your order number.

Our customer care team will review the available tracking information and work with you toward an appropriate solution.

6. Damaged or Incorrect Deliveries

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact us at service@lumenoza.com .

Please include your order number and clear photos or videos of the item and packaging where relevant.

After reviewing the issue, we will provide an appropriate replacement, refund, or return solution at no additional cost to you where the issue is confirmed to be related to the item or fulfillment.

7. Important Delivery Notes

• Address Accuracy: Please review your shipping address carefully before completing your purchase. Once an order has been dispatched, we may not be able to modify the delivery address.
• P.O. Boxes: Some shipping methods or carriers may have restrictions on delivery to P.O. Boxes. Available options will be displayed at checkout.
• Customs & Destination Requirements: International shipments may be subject to customs processing or local import requirements depending on the destination.

Contact Our Customer Care Team

If you have questions about your shipment, tracking information, delivery status, or another shipping-related issue, please contact us:

• Email: service@lumenoza.com
• Customer Support: Monday–Friday
• Response Time: We aim to respond within 1–2 business days.

Lumenoza — Every fragrance, delivered with care.