Privacy Notice

1. What Information Do We Collect?

We may collect information that you provide directly to us as well as information generated when you use our website.

• Identity & Contact Information: Your name, email address, shipping address, billing address, and telephone number where provided.
• Order Information: Products purchased, order number, transaction details, shipping information, returns, refunds, and customer service history.
• Payment Information: Payments are processed through third-party payment providers. We may receive limited transaction information, but we do not directly store your full payment card details on our own systems.
• Website & Device Information: Information such as browser type, device information, IP address, pages viewed, referring pages, and general website interaction data.
• Preferences & Communications: Your fragrance interests, marketing preferences, product inquiries, reviews, and messages sent to our customer care team.

2. How Do We Use Your Information?

We may use personal information for purposes including:

• Order Fulfillment: Processing purchases, arranging delivery, providing order and tracking updates, and handling returns and refunds.
• Customer Support: Responding to questions, assisting with orders, resolving delivery or product issues, and providing fragrance or product information.
• Website Operation: Operating, maintaining, securing, and improving Lumenoza.com.
• Personalization: Understanding customer interests and improving the relevance of products and content shown on our website.
• Marketing Communications: If you choose to subscribe, we may send information about new fragrances, collections, promotions, and brand updates. You may unsubscribe at any time.
• Fraud Prevention & Legal Compliance: Protecting our customers and business, preventing fraudulent activity, and complying with applicable legal obligations.

3. How Do We Share Your Information?

We may share information only where reasonably necessary to operate our store, fulfill orders, provide services, protect our business, or comply with legal requirements.

• Payment Processors: To securely process payments and transactions.
• Shipping & Logistics Providers: To prepare, ship, track, and deliver customer orders.
• Website & Technology Providers: To host and operate our website, maintain security, provide analytics, and support website functionality.
• Customer Service Providers: Where necessary to assist with customer inquiries, orders, returns, and refunds.
• Legal & Regulatory Requirements: We may disclose information when required by applicable law, legal process, or a lawful request from a government authority.

We do not disclose personal information to third parties solely for purposes unrelated to operating our business, except where you have authorized us to do so or where disclosure is required by law.

4. Cookies & Similar Technologies

Lumenoza.com may use cookies and similar technologies to operate the website, remember preferences, understand website performance, and improve your browsing and shopping experience.

Your browser may allow you to control or disable certain cookies. Please note that disabling some cookies may affect the functionality of certain parts of our website.

5. Your Privacy Choices & Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include:

• Access: Request information about the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of certain personal information, subject to legal and operational requirements.
• Marketing Opt-Out: Unsubscribe from marketing emails using the unsubscribe link included in those messages.
• Other Applicable Rights: You may have additional rights under the privacy laws that apply in your location.

To submit a privacy request, please contact us at service@lumenoza.com .

6. Data Security

We employ industry-standard physical and electronic security measures (such as SSLencryption) to protect your data. While no method of transmission over the internet is 100%secure, we continuously upgrade our "firewalls" to ensure your privacy receives the highest level of protection.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

8. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, services, technology, or legal requirements.

Any updated version will be published on this page.

Contact Our Privacy Team

If you have questions about this Privacy Notice, our privacy practices, or would like to submit a privacy-related request, please contact us:

• Email: service@lumenoza.com

Lumenoza — Your privacy matters, and your trust matters to us.