Refund Policy

1. Our 180-Day Return Period

Eligible products may be returned within 180 calendar days after delivery.

• Return Condition: Items must be unused, unopened, and in their original condition with the original packaging.
• Proof of Purchase: Your order number or other valid proof of purchase may be required to process a return.
• Condition Review: Returned items that show significant use, alteration, damage caused after delivery, or missing original packaging may not qualify for a standard return.

2. Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, incorrect, or materially different from the product description, contact us at service@lumenoza.com .

Please include your order number and clear photos or videos of the product and packaging where relevant.

Once we review the issue, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

3. How to Initiate a Return

4. Return Address & Return Shipping

Please do not send returns to our business registration address.

Once your return request has been approved, our customer care team will provide the correct return warehouse address and return instructions.

Lumenoza offers 180-Day Free Returns on eligible orders. For eligible returns approved under this policy, our customer care team will provide the applicable return shipping instructions.

If an item arrives damaged, defective, incorrect, or materially different from the product description, the appropriate return or replacement solution will be provided at no additional cost to the customer.

5. Processing Your Refund

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and inspected.

After we issue the refund, your bank or payment provider may require additional time to process the transaction and display the funds in your account. Processing times may vary by payment provider.

6. Items That May Not Qualify for Return

A return may not qualify if the item:

• Has been significantly used or consumed.
• Has been altered or damaged after delivery.
• Is missing essential original packaging or included components.
• Is otherwise identified as non-returnable before purchase where permitted by applicable law.

These limitations do not affect your rights if you receive a damaged, defective, incorrect, or materially misdescribed item.

7. Exchanges

If you would like to exchange an eligible item, please contact our customer care team at service@lumenoza.com .

Our team will review product availability and advise you on the appropriate next steps.

Have a Question?

Our goal is to make your Lumenoza shopping experience clear and enjoyable. If you have any questions about this policy, please contact us:

• Email: service@lumenoza.com
• Customer Support: Monday–Friday
• Response Time: We aim to respond within 1–2 business days.

Lumenoza — Thoughtful fragrance, thoughtful care.