Terms of Service

1. Intellectual Property & Content

All content found on the Lumenoza website, including but not limited to product photography, brand logos, descriptions, graphics, layouts, and original visual materials, is owned by or licensed for use by Lumenoza and is protected by applicable intellectual property laws.

• Personal Use: You may browse and use our website content for personal, non-commercial purposes.
• Prohibited Use: You may not reproduce, copy, distribute, commercially resell, impersonate, or use our branding, imagery, or written content without prior written permission.

2. Accuracy of Information

We strive to provide accurate product descriptions, fragrance information, pricing, availability details, and high-quality photography across Lumenoza.com.

• Minor Variations: Due to screen settings, lighting conditions, photography, and device displays, actual product colors and reflections may vary slightly from what appears on your screen.
• Fragrance Experience: Fragrance perception may vary from person to person and may develop differently depending on skin, environment, and individual scent perception.
• Right to Correct: We may correct errors relating to pricing, product details, or availability. If an existing order is materially affected, we will contact you and provide an appropriate solution.

3. Your Account Security

If account functionality is available and you choose to create a Lumenoza account, you are responsible for maintaining the confidentiality of your account information and login credentials.

• You are responsible for taking reasonable steps to protect your account information.
• If you suspect unauthorized use of your account, please contact our customer support team as soon as possible.

4. Prohibited Conduct

We ask that all customers use Lumenoza.com responsibly. You may not use the website for unlawful, fraudulent, abusive, or disruptive purposes.

Prohibited conduct includes attempting unauthorized access, interfering with website functionality, submitting fraudulent information or reviews, copying protected content for commercial use, or falsely representing an affiliation with Lumenoza.

5. Pricing & Payments

• Pricing: We may update product prices, promotions, and availability from time to time. Confirmed orders that have already been paid will not normally be affected by future price changes.
• Payment Processing: Payments are processed through third-party payment providers using available secure payment methods.
• Shipping & Returns: Shipping fees, delivery estimates, returns, and refunds are governed by the policies published on Lumenoza.com.

6. Limitation of Liability

To the extent permitted by applicable law, Lumenoza and its operator are not responsible for loss or damage resulting from misuse, improper storage, unauthorized alteration, or failure to follow reasonable product care and usage instructions.

We work to maintain a reliable and secure shopping experience. However, website availability may occasionally be affected by maintenance, software updates, network interruptions, technical issues, or circumstances outside our reasonable control.

We do not exclude or limit liability where doing so would be prohibited by applicable law. Nothing in these Terms affects any mandatory consumer rights or legal remedies available to you.

7. Governing Law

These Terms, purchases made through Lumenoza.com, and your use of the website are subject to applicable laws and mandatory consumer protection requirements.

If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter through good-faith communication and reasonable resolution efforts.

Contact Us

If you have questions regarding these Terms, please contact our customer support team.